Contact Us

Contact Us

For any enquiries or feedback, please contact our Customer Experience Ambassadors at:

International number: +603 7949 8288 (multi-languages)
International email: [email protected]

Operating hours:
English Customer Support is available 24 x 7, for other languages you may contact us during our operating hours from 12 PM – 6 AM (HKST), Mondays to Saturdays.

In case of an emergency such as check-in related matters, please contact us directly at our toll-free lines below or
International Number +603 7949 8288 / +6012 682 4795 / UK +44 20 3318 2497 / USA +1 646 351 8667

Country International Toll-Free Numbers Country International Toll-Free Numbers
Hong Kong 800 933 691 India 000 800 600 1144
000 800 100 7022
Indonesia 001 803 601 923 Malaysia 1 800 880 983
Philippines 1 800 1 601 0053 Russia 88001 009 623
Singapore 800 601 1425 Sweden 020 795 050
Taiwan 00801 601 347 Thailand 1 800 060 102
Turkey* +90 212 414 1780 UAE 800 0600 212
USA 1 866 578 6077 India Hotline* +91 99000 60062/64/68
Country International Toll-Free Numbers
Hong Kong 800 933 691
Indonesia 001 803 601 923
Philippines 1 800 1 601 0053
Singapore 800 601 1425
Taiwan 00801 601 347
Turkey* +90 212 414 1780
USA 1 866 578 6077
India 000 800 600 1144
000 800 100 7022
Malaysia 1 800 880 983
Russia 88001 009 623
Sweden 020 795 050
Thailand 1 800 060 102
UAE 800 0600 212
India Hotline* +91 99000 60062/64/68
*All calls are free-of-charge when made from within the stated country, with the exception of Turkey and India Hotline, which is charged at local call rates (international call rates apply for calls made from outside Turkey and India Hotline).